ok, thanks for the response.
now i test the ping control, and if generate problem...
On 23 September 2012 17:03, Gerald Young <cryth...@gmail.com> wrote:
> I wouldn't *exactly* use the terminology "event" for this purpose.
> Essentially, you may be correct, but Config.pm is a module that is
> accessed to provide configuration attributes according to how
> Config.pm evaluates the expression for a given "variable" or
> "attribute". Config.pm is being used *everywhere* for practically
> everything that has user-definable modifications. But, then again,
> when any module calls Config.pm, be it "event", or "operation", it
> will rely on the evaluated expression returned by Config.pm for the
> requested parameter.
>
> Lots of caveats there, to be sure, but if it makes sense to you, the
> short answer to your question is "yes", though in a much bigger scope
> than you propose.
>
> "What's an evaluated expression?"
> Config.pm might have a variable (array key/value) set:
> $Self->{Database} = 'otrs';
>
> This is a pure assignment of value to an array key.
> It could be something like:
> $Self->{Database} = 'otrs' . '_dev';
> Which means the expression of "concatenate" 'otrs' and '_dev' is
> evaluated -- 'otrs_dev' -- and assigned to $Self->{Database}
>
> It can be further defined such as:
> my $foo = true;
> $Self->{Database} = 'otrs';
> if ($foo = true) { $Self->{Database} = 'otrs_test'; }
> which would mean that the call to Config as a perl module will return
> $Self->{Database} as 'otrs_test' instead of 'otrs';
>
> If you create a test for connectivity before assignment of variables
> to connect, you can likewise do as you request.
>
> On Sun, Sep 23, 2012 at 10:02 AM, Stefano Ricci
> <stefano.ri...@riccimatic.com> wrote:
> > ok, from your response, i understand that the script in config.pm are
> > executed on new incoming event.. i thnik that these events are:
> >
> > new email fetched
> > customer login
> > agent login
> >
> >
> > is that correct?
> >
> > On 22 September 2012 23:52, Gerald Young <cryth...@gmail.com> wrote:
> >>
> >> It may be possible to do that as Config.pm is perl ... "How?" You'd
> >> have to search for Net::Ping or query the LDAP module itself to set
> >> the auth method based upon the LDAP availability.
> >>
> >> On Sat, Sep 22, 2012 at 1:13 PM, Stefano Ricci
> >> <stefano.ri...@riccimatic.com> wrote:
> >> > hi to all... i user otrs 3.1.7 to work with my company customer and
> >> > today i
> >> > have some problems.
> >> >
> >> > my configuration is that: otrs in datacenter connected with customers
> >> > active
> >> > directory throught vpn connections and, if the customer is small, only
> >> > the
> >> > local database.
> >> >
> >> > today the vpn connection go down for 2 customers, and the platform
> block
> >> > the
> >> > login for agents and others customers... to solve the problem i remove
> >> > the
> >> > customers unreachable from config.pm...
> >> >
> >> > i want to know if is possible write some code in config.pm to check
> with
> >> > ping the primary domain controller status, and if is offline, ignore
> the
> >> > part of code that connect this active directory...
> >> >
> >> > thanks fo the help
> >> >
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