ok, from your response, i understand that the script in config.pm are executed on new incoming event.. i thnik that these events are:
- new email fetched - customer login - agent login is that correct? On 22 September 2012 23:52, Gerald Young <cryth...@gmail.com> wrote: > It may be possible to do that as Config.pm is perl ... "How?" You'd > have to search for Net::Ping or query the LDAP module itself to set > the auth method based upon the LDAP availability. > > On Sat, Sep 22, 2012 at 1:13 PM, Stefano Ricci > <stefano.ri...@riccimatic.com> wrote: > > hi to all... i user otrs 3.1.7 to work with my company customer and > today i > > have some problems. > > > > my configuration is that: otrs in datacenter connected with customers > active > > directory throught vpn connections and, if the customer is small, only > the > > local database. > > > > today the vpn connection go down for 2 customers, and the platform block > the > > login for agents and others customers... to solve the problem i remove > the > > customers unreachable from config.pm... > > > > i want to know if is possible write some code in config.pm to check with > > ping the primary domain controller status, and if is offline, ignore the > > part of code that connect this active directory... > > > > thanks fo the help > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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