[otrs] Help -> Information after merging tickets

Hi ! I want to create an email for the ticket-owner, after a new ticket was merged to an existing ticket. I try to create an event-notification, but I always get an email with information about the new (merged) ticket and not about the existing ticket. :-( I which way can I realise it ? Any he

Re: [otrs] Help -> Information after merging tickets

Does this help? http://forums.otterhub.org/viewtopic.php?f=62&t=15841 On Mon, Jun 25, 2012 at 9:05 AM, wrote: > Hi ! > > I want to create an email for the ticket-owner, after a new ticket was > merged to an existing ticket. > I try to create an event-notification, but I always get an email with