[otrs] Upgrade from 2.2.x to 3.0.8

2011-06-21 Thread arnold
Hi, I'm currently upgrading a system from 2.2.7 to 3.0.8. When I run the mysql upgrade scripts automatically not all commands are executed, but if I run the commands manually then the database seems to update fine. The perl update scripts however generate a lot of errors (unknow column st.arc

Re: [otrs] Upgrade from 2.2.x to 3.0.8

2011-06-21 Thread Michiel Beijen
Hi Arnold, If upgrading from 2.2 or earlier you'll have to take an extra step, see http://bugs.otrs.org/show_bug.cgi?id=6798 (it's referred to in UPGRADING: http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?revision=1.49.2.3&view=co) -- Michiel On Tue, Jun 21, 2011 at 15:35, wrote: > Hi, > >

Re: [otrs] Upgrade from 2.2.x to 3.0.8

2011-06-21 Thread Arnold Ligtvoet
Hi Michiel, thanks! It looks like this problem only exists in the 2.2 -> 2.3 upgrade when using a 3.0 OTRS. The problem I'm having is that I am on Windows (I know don't get me started). I'm guessing that unzipping the tarball and using the Kernel directory should work as well. Thanks, Arno

[otrs] Automatic Customer Group assignment

2011-06-21 Thread Frobenius Nico
Dear List, I am working on our customer interface right now and have the following problem: When customers create a ticket I want them to be able to place the ticket in just 2 queues but be able to see all their tickets in all other queues as well. I've managed to do this by enabling customer gr

Re: [otrs] Automatic Customer Group assignment

2011-06-21 Thread Michiel Beijen
Hi Nico, You should probably NOT use the CustomerUserGroups feature, but might want to use an ACL to restrict the available queues in the customer frontend instead. ref: http://wiki.otrs.org/index.php?title=Queues_in_Customer_Front_End Regards, Mike On Tue, Jun 21, 2011 at 17:47, Frobenius Ni

Re: [otrs] Automatic Customer Group assignment

2011-06-21 Thread Gerald Young
Is this you as well? http://forums.otrs.org/viewtopic.php?f=61&t=10170 On Tue, Jun 21, 2011 at 11:47 AM, Frobenius Nico < nico.froben...@bsse.ethz.ch> wrote: > Dear List, > > I am working on our customer interface right now and have the following > problem: > > When customers create a ticket I w

Re: [otrs] create a new ticket for reply of one ticket, not follow up

2011-06-21 Thread Nils Leideck
Dear both, >> Sometimes ,OTRS receives a reply mail of a ticket , OTRS doesn't follow up >> this reply mail to the original ticket , but create a new ticket number and >> generates a new ticket for this mail . >> >> For example: >> OTRS generates a new ticket Ticket#201106201233 ,but not pu

Re: [otrs] create a new ticket for reply of one ticket, not follow up

2011-06-21 Thread Anant Jain
Not always. But fairly frequently. AJ -- Sent from my BlackBerry on Airtel - Original Message - From: Nils Leideck [mailto:nils.leid...@leidex.net] Sent: Wednesday, June 22, 2011 12:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] create a new ticket for reply of

[otrs] Location of HTTPBasicAuth module

2011-06-21 Thread Ned Schumann
I could not find the HTTPBasicAuth module in ftp://ftp.otrs.org/pub/otrs nor on the system under Kernel/Modules. Please let me know where it may be found. Thank you. ned - OTRS mailing list: otrs - Webpage: http://otrs.org/ Arch

Re: [otrs] Automatic Customer Group assignment

2011-06-21 Thread Frobenius Nico
On 6/21/11 5:54 PM, "Michiel Beijen" wrote: >Hi Nico, > >You should probably NOT use the CustomerUserGroups feature, but might >want to use an ACL to restrict the available queues in the customer >frontend instead. > >ref: http://wiki.otrs.org/index.php?title=Queues_in_Customer_Front_End > >Reg