Re: [otrs] OTRS 2.4.7 to 2.4.9?

Hi S B, The OTRS package in the Ubuntu distribution is not maintained by the OTRS group, but by a Debian packager. There's no way to upgrade an OTRS installed via the Ubuntu package manager without breaking the package; which is not good for maintainability. Basically, the OTRS packages in the di

Re: [otrs] Regular expressions in Postmaster filter

Hi Gergely, you can, but you would need to create three different filters; one for each value you want to capture. -- Mike On Thu, Apr 14, 2011 at 8:50 PM, Gergely Polonkai wrote: > I solved my problem with a PostMaster Filter, but I wonder why this is not > possible on the web interface? > > Be

Re: [otrs] OTRS 2.4.7 to 2.4.9?

Hello, On Apr 15, 2011, at 09:51 , Michiel Beijen wrote: > Basically, the OTRS packages in the different distributions are always > lagging a bit behind (we actually released 2.4.10 this week, and 3.0.x > has been stable since November 15, 2010). So while in some cases it > might be a great way t

[otrs] Oups! Une erreur est survenue. For install Otrs

I have a probleme that I can't find a soulution. Hoping someone can help me. Best regards! Oups! Une erreur est survenue. Message d'Erreur: Can't create directory '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache[..] Détails de l'erreur: \l "" Détails de l'erreur Backend ERROR: OTRS

Re: [otrs] Oups! Une erreur est survenue. For install Otrs

Bonjour! you don't really specify what OS you run on but this can happen if the OTRS user is not a member of the web server group or if your permissions are not set correctly. Please try running /opt/otrs/bin/otrs.SetPermissions.pl -- Mike On Fri, Apr 15, 2011 at 1:28 PM, Xiaoxing Meng wrote:

Re: [otrs] Oups! Une erreur est survenue. For install Otrs

Hi, In fact, I have changed the right of access by using "chmod" for each file, but at the end of configuration, I got the "Software error". Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!! I tryed to reconfigure the file otrs.SetPermissio

[otrs] ERROR: Need write permission in OTRS home

Hi, In fact, I have changed the right of access by using "chmod" for each file, but at the end of configuration, I got the "Software error". Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!! I tryed to reconfigure the file otrs.SetPermissions

[otrs] Software error

Hi, In fact, I have changed the right of access by using "chmod" for each file, but at the end of configuration, I got the "Software error". Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!! I tryed to reconfigure the file otrs.SetPermissions

Re: [otrs] Software error

Hi, I think you have a sintax error, plase try if you have a Ubuntu OS for otrs 2.4.* bin/SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs for otrs 3.* bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web

Re: [otrs] Software error

Hi Meng, pls try: ./otrs.SetPermissions.pl otrs www-date /opt/otrs/ on Debian: ./otrs.SetPermissions.pl otrs www-date /usr/share/otrs/ see here: http://t.cn/hbHsie - Never 2011/4/15 Xiaoxing Meng : > Hi, > In fact, I have changed the right of access by using "chmod" for each file, > but at t

[otrs] Disable "Ticket Lock"

Hi all, Is there anyway to disable ticket locking in anyway? In other words, just disable the feature. Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

[otrs] OTRS Error: Need TicketID

All, When we set the following to "no" we get the error below. Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9 Error: Need TicketID! Comment: Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 16:24:42 2011 Message: Need Tic

[otrs] Making OTRS' 'Ticket follow up notification' smarter to avoid duplicate emails?

All - We have an interesting scenario that is presenting itself, and am curious if anyone has any thoughts on how we can resolve it (currently running 3.0.6): 1. Agent1 (age...@company.com) has 'Ticket follow up notification' set to 'Yes'. 2. Agent1 is su