Hi, I think you have a sintax error, plase try if you have a Ubuntu OS
for otrs 2.4.* bin/SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs for otrs 3.* bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs 2011/4/15 Xiaoxing Meng <xiaoxing.m...@ericsson.com> > Hi, > In fact, I have changed the right of access by using "chmod" for each file, > but at the end of configuration, I got the "Software error". > Software error: > ERROR: Need write permission in OTRS home > Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!! > > I tryed to reconfigure the file otrs.SetPermissions.pl and run it. > I got this as resultat > Bash:~#perl otrs.SetPermissions.pl > bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) > 2001-2010 OTRS AG, *http://otrs.org/* <http://otrs.org/> > Usage: otrs.SetPermissions.pl > [--otrs-user=<otrs>] > [--web-user=<otrs /opt/otrs>] > [--otrs-group=<OTRS_GROUP>] > [--web-group=<WEB_GROUP>] > [--admin-user=<ADMIN_USER>] > [--admin-group=<ADMIN_GROUP>] > [--admin-group-writable] > [--secure] > [--not-root] > <OTRS_HOME> > > Try: otrs.SetPermissions.pl /opt/otrs > > Bash# perl otrs.SetPermissions.pl /opt/otrs bin/otrs.SetPermissions.pl<1.4> - > set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, > *http://otrs.org/* <http://otrs.org/> > ERROR: --otrs-user=<OTRS_USER> > > I wonder which name of user that I need to give as the value of > "--otrs-user". Maybe, it happed because that I copyed the file " > otrs.SetPermissions.pl" from the original installing file "otrs-3.0.6" > when I have gotten this kind of problem the last time? > > Thanks a lot for your help! > > Best regards! > Xiaoxing Meng > > > -----Original Message----- > From: otrs-boun...@otrs.org > [*mailto:otrs-boun...@otrs.org*<otrs-boun...@otrs.org>] > On Behalf Of Michiel Beijen > Sent: vendredi 15 avril 2011 15:35 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Oups! Une erreur est survenue. For install Otrs > > Bonjour! > > you don't really specify what OS you run on but this can happen if the OTRS > user is not a member of the web server group or if your permissions are not > set correctly. > > Please try running /opt/otrs/bin/otrs.SetPermissions.pl > > -- > Mike > > On Fri, Apr 15, 2011 at 1:28 PM, Xiaoxing Meng <xiaoxing.m...@ericsson.com> > wrote: > > I have a probleme that I can't find a soulution. Hoping someone can help > me. > > > > Best regards! > > > > > > Oups! Une erreur est survenue. > > Message d'Erreur: Can't create directory > > '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache[..] > > > > Détails de l'erreur: > > \l "" > > Détails de l'erreur > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 > > 13:17:53 > > 2011 > > > > Message: Can't create directory > > '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': > > Permission denied > > > > Traceback (8871): > > Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 127 > > Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.37) > > Line: 600 > > Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls > > (v1.37) Line: 177 > > Module: Kernel::Output::HTML::Layout::Header (v1.351.2.2) Line: 1325 > > Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.351.2.2) Line: > > 1102 > > Module: Kernel::Modules::AdminInit::Run (v1.17) Line: 50 > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 > > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.89) Line: 45 > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: *http://otrs.org/* <http://otrs.org/> > > Archive: > > *http://lists.otrs.org/pipermail/otrs*<http://lists.otrs.org/pipermail/otrs> > > To unsubscribe: > > *http://lists.otrs.org/cgi-bin/listinfo/otrs*<http://lists.otrs.org/cgi-bin/listinfo/otrs> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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