Bonjour! you don't really specify what OS you run on but this can happen if the OTRS user is not a member of the web server group or if your permissions are not set correctly.
Please try running /opt/otrs/bin/otrs.SetPermissions.pl -- Mike On Fri, Apr 15, 2011 at 1:28 PM, Xiaoxing Meng <xiaoxing.m...@ericsson.com> wrote: > I have a probleme that I can't find a soulution. Hoping someone can help me. > > Best regards! > > > Oups! Une erreur est survenue. > Message d'Erreur: Can't create directory > '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache[..] > > Détails de l'erreur: > \l "" > Détails de l'erreur > Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 13:17:53 > 2011 > > Message: Can't create directory > '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission > denied > > Traceback (8871): > Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 127 > Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.37) Line: 600 > Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls > (v1.37) Line: 177 > Module: Kernel::Output::HTML::Layout::Header (v1.351.2.2) Line: 1325 > Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.351.2.2) Line: 1102 > Module: Kernel::Modules::AdminInit::Run (v1.17) Line: 50 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.89) Line: 45 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
