Re: [otrs] gd graph unicode

On Tue, Apr 12, 2011 at 2:18 PM, Marius Vaitiekunas wrote: > Hello, > > Our otrs-3.0.6 stat gd graphs does not show unicode simbols > (lithuanian) correctly. Print format works as expected - everything is > fine. I have tried to search google and found old bug: > http://lists.otrs.org/pipermail/ot

Re: [otrs] Any other way to notify Agents of a ticket re-opened?

Thanks Gerald, yeah I kinda figured so too.. Nils, well, nothing else actually, just thought to make sure there is no configuration setting for that, instead of creating a Events and so on. Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 13, 2011 at 10:52 PM, Gerald Young wrote: >

[otrs] Customer mail is the agent's

Dear all, I have a scenario here, and would like to know if there's anyway around it, and it goes like this: - Company name == example.com - Agents are == Mike, John and Jack - Customer company == not-example.com - A customer employee files a trouble ticket, using his email account =

Re: [otrs] Customer mail is the agent's

On 14.04.2011, at 10:44, Muhammad El-Sergani wrote: > I have a scenario here, and would like to know if there's anyway around it, > and it goes like this: > > • Company name == example.com > • Agents are == Mike, John and Jack > • Customer company == not-example.com > • A

Re: [otrs] gd graph unicode

Hi Marius, we had a while ago a report from a Persian OTRS user who experienced the same issue. I then investigated it a bit and apparently it is an issue with the GD lib; it's not something we can easily fix on the OTRS side. See for more details this bug report; http://bugs.otrs.org/show_bug.cgi

Re: [otrs] Customer mail is the agent's

As well, that's considered inherently insecure, because scriptkid...@spammrs.r.us can also spoof "from" as "From: m...@example.com" On Thu, Apr 14, 2011 at 4:46 AM, Nils Leideck wrote: > On 14.04.2011, at 10:44, Muhammad El-Sergani wrote: > > > I have a scenario here, and would like to know if th

Re: [otrs] Customer mail is the agent's

Good point Gerald, dunno how that skipped my mind. On Thursday, April 14, 2011, Gerald Young wrote: > As well, that's considered inherently insecure, because > scriptkid...@spammrs.r.us can also spoof "from" as "From: m...@example.com" > > On Thu, Apr 14, 2011 at 4:46 AM, Nils Leideck wrote: >

Re: [otrs] Customer mail is the agent's

One possible solution comes into my mind, but it requires much work on several sides. 1. Agent Mike must send his mail directly through your company's mail server, while authenticating himself in a secure way (if that can be said in the case of SMTP). 2. The mail server, seeing this, should set

Re: [otrs] Regular expressions in Postmaster filter

I solved my problem with a PostMaster Filter, but I wonder why this is not possible on the web interface? Best, Gergely On 2011.04.10., at 13:58, Gergely Polonkai wrote: > Hello list, > > is there a way to use multiple regex groups in the Email header set section? > E.g. I want to create a

[otrs] Another round of Survey Module - Not Sending Survey

Forgive me for visiting a topic I've seen a fair amount of traffic on but! I've read through the wiki and various threads on this mailing list and I am still stuck. I have installed the Survey Module on a OTRS 3 system using the package manager, and gone through the setup discussed in the wiki. Ev

[otrs] OTRS 2.4.7 to 2.4.9?

I installed OTRS via terminal in Ubuntu 10.04. I used the "apt-get install otrs2" and worked as planned. But how can I upgrade to 2.4.9. This is running in a test environment and there has been no changes or add-ons to the environment. A simple "todo" would be greatly appreciated. Or is there