As well, that's considered inherently insecure, because scriptkid...@spammrs.r.us can also spoof "from" as "From: m...@example.com"
On Thu, Apr 14, 2011 at 4:46 AM, Nils Leideck <nils.leid...@leidex.net>wrote: > On 14.04.2011, at 10:44, Muhammad El-Sergani wrote: > > > I have a scenario here, and would like to know if there's anyway around > it, and it goes like this: > > > > • Company name == example.com > > • Agents are == Mike, John and Jack > > • Customer company == not-example.com > > • A customer employee files a trouble ticket, using his email > account == whoe...@not-example.com > > • Agent Mike responds from OTRS, using the system's email address > == supp...@example.com, and leaves the office > > • Customer employee responds back, requesting further info or an > ETA, or whatever... > > • Agent Mike responds back from his cell phone or whatsoever, using > his own mail account m...@example.com > > • OTRS is clever enough to understand that all above 4 emails > should be grouped under the same ticket #, as they all have the same hook, > and TT # > > • BUT, when viewing the ticket itself, Mike's last email is of Type > "Customer - email external", when it should have been "Agent - email > external" > > Is there anyway, to configure OTRS, such that Agents replying from > outside OTRS would be of type "Agent ...", instead of "Customer ..."?? > > No, not yet. > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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