Re: [otrs] MySQL question: MyISAM or InnoDB ?

2011-04-05 Thread André Bauer
Guten Tag Matus UHLAR - fantomas, If you´re using OTRS 2.4.x you could use the community extension "MySQL Booster". You can find it here: http://forums.otrs.org/viewtopic.php?f=21&t=8062 It will speed up OTRS MySQL Performance a lot when you´re also using a customer DB. Cheers André am Monta

[otrs] OTRS vulnerable to slow mail relay

2011-04-05 Thread Porier, Jeremy
Does anyone have suggestions for ways I can make OTRS less susceptible to a slow smtp server? We are forced to relay through a single outbound host (which I have configured in sendmail) that sometimes gets a bit overwhelmed (it's also the main spam filter for a large number of mailboxes). Yest

Re: [otrs] OTRS vulnerable to slow mail relay

2011-04-05 Thread Ralf Hildebrandt
* Porier, Jeremy : > Does anyone have suggestions for ways I can make OTRS less susceptible > to a slow smtp server? We are forced to relay through a single > outbound host (which I have configured in sendmail) that sometimes gets > a bit overwhelmed (it's also the main spam filter for a large nu

[otrs] Multiple agent auth sources

2011-04-05 Thread Hugh Kelley
Can the agent auth system support the same multi-source design that the customer auth does? If so, could someone kindly point me to a config sample online? Hugh -- Sent from my mobile device - OTRS mailing list: otrs - Webpage:

Re: [otrs] OTRS vulnerable to slow mail relay

2011-04-05 Thread Porier, Jeremy
We did try switching to the "Sendmail" option under Core::Sendmail::SendmailModule, but it didn't seem to make a difference (still saw long page delays). Do you mean we should set it to use the SMTP option under Core::Sendmail::SendmailModule and send via tcp/ip rather than directly to the sen

Re: [otrs] Multiple agent auth sources

2011-04-05 Thread Gerald Young
Yes, it's the same idea. Append an identical index from 1-9 to each major entry that applies to the second or third auth methods. On Apr 5, 2011 4:27 PM, "Hugh Kelley" wrote: > Can the agent auth system support the same multi-source design that > the customer auth does? > > If so, could someone k