We did try switching to the "Sendmail" option under Core::Sendmail::SendmailModule, but it didn't seem to make a difference (still saw long page delays). Do you mean we should set it to use the SMTP option under Core::Sendmail::SendmailModule and send via tcp/ip rather than directly to the sendmail binary?
Thanks, Jeremy -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Tuesday, April 05, 2011 8:41 AM To: otrs@otrs.org Subject: Re: [otrs] OTRS vulnerable to slow mail relay * Porier, Jeremy <jeremy.por...@arapahoe.edu>: > Does anyone have suggestions for ways I can make OTRS less susceptible > to a slow smtp server? We are forced to relay through a single > outbound host (which I have configured in sendmail) that sometimes gets > a bit overwhelmed (it's also the main spam filter for a large number of > mailboxes). Yesterday it was causing page submissions to take two > minutes or more as it processed all of the mail notifications. It made > for some frustrated customers and agents. > > I'm hoping there is a way to have sendmail instantly queue the > messages, which would allow the web pages to continue on quickly, but I > have zero experience with sendmail so it may just be a naive hope. Configure OTRS to use your local sendmail or postfix installation (127.0.0.1) sendmail or postfix can then queue all mail and use the aforementioned "single outbound host" -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
