Does anyone have suggestions for ways I can make OTRS less susceptible to a slow smtp server? We are forced to relay through a single outbound host (which I have configured in sendmail) that sometimes gets a bit overwhelmed (it's also the main spam filter for a large number of mailboxes). Yesterday it was causing page submissions to take two minutes or more as it processed all of the mail notifications. It made for some frustrated customers and agents.
I'm hoping there is a way to have sendmail instantly queue the messages, which would allow the web pages to continue on quickly, but I have zero experience with sendmail so it may just be a naive hope. Thanks, Jeremy Porier Director of IT Arapahoe Community College jeremy.por...@arapahoe.edu
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