[otrs] Time zone entry addition

Hello, New at list, I need to include a Venezuela Time ( which is -4:30 ) in time:zone. Where and how i can include? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermai

Re: [otrs] OTRS on linux vs windows

We have been using 2.4.x on Windows with no issues for about a year now. I tested with both Windows and linux at the time. The linux system was noticeably faster when dealing with system parameters, but I couldn't get the active directory authentication working correctly under linux at the ti

[otrs] Question/Answer path leading to ticket creation

Hi, I need to modify the customer public interface so that before a ticket is created the customer needs to answer a few question based on a flowchart schema: E.g. Is your pc on? yes/no YES Is the mouse properly connected? yes/no NO Connect the mouse and so on... If no answer available for th

Re: [otrs] Question/Answer path leading to ticket creation

[not a solution but a proposal for a short explanation/example from someone on that] Could Cognibox be a solution for that ? http://otrs.org/news/2011/otrs-joomla-gateway/ Thank you. MV On Mon, Jan 31, 2011 at 5:22 PM, Tommaso Calosi - Brain Tec

[otrs] Problem with LDAP autentication

Greetings, I have problems doing the search for clients using LDAP, you'll see the problem is: Ous exist within other OUs, when I make the search returns no results. leave a request for help in the forum, if anyone knows how to solve it I would appreciate very much. Julio Angulo Forum Link: h

Re: [otrs] Problem with LDAP autentication

You can create a group that includes all the customers you need to search and enter the LDAP path to the group in your config file. That may not be the best or intended way of doing it but it works for me. Nathan Campbell Dallas Symphony Orchestra From: otrs-boun...@otrs.org [mailto:otrs-boun..

Re: [otrs] OTRS on linux vs windows

Hi All, Thanks a lot for all your comments and information. Based on that, I think we will go for linux in that case, although I will also need to find a way to set up single signon with it. Thanks again, -- Robert On Mon, Jan 31, 2011 at 1:21 PM, TechFan wrote: > We have been using 2.4.x o

Re: [otrs] OTRS on linux vs windows

Let me know how you get it working. Maybe I'll take another stab at it on linux as well. We run mostly windows anyway, so it hasn't been an issue. I only noticed the speed difference when editing the system configuration. - Original Message - From: Robert Poreba To: "User questions