[not a solution but a proposal for a short explanation/example from someone on that]
Could Cognibox be a solution for that ? http://otrs.org/news/2011/otrs-joomla-gateway/ Thank you. MV <http://otrs.org/news/2011/otrs-joomla-gateway/> On Mon, Jan 31, 2011 at 5:22 PM, Tommaso Calosi - Brain Technology < tommaso.cal...@brain.it> wrote: > Hi, > > I need to modify the customer public interface so that before a ticket is > created the customer needs to answer a few question based on a flowchart > schema: > E.g. > Is your pc on? yes/no > YES > Is the mouse properly connected? yes/no > NO > Connect the mouse > and so on... > > If no answer available for the issue, then a ticket will be created. > I've seen the FAQ module, but I don't think it can do something like > this... > > > -- > Tommaso Calosi > Playnet - Brain Technology > http://www.playnet.it > tel. +39 0553226450 - fax. +39 0553226604 > > Helpdesk : http://www.playnet.it/helpdesk.htm > Faq : http://www.playnet.it/faq.htm > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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