Hi,
I need to modify the customer public interface so that before a ticket
is created the customer needs to answer a few question based on a
flowchart schema:
E.g.
Is your pc on? yes/no
YES
Is the mouse properly connected? yes/no
NO
Connect the mouse
and so on...
If no answer available for the issue, then a ticket will be created.
I've seen the FAQ module, but I don't think it can do something like this...
--
Tommaso Calosi
Playnet - Brain Technology
http://www.playnet.it
tel. +39 0553226450 - fax. +39 0553226604
Helpdesk : http://www.playnet.it/helpdesk.htm
Faq : http://www.playnet.it/faq.htm
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