Re: [otrs] customer info shows as none in ticket view

2013-06-27 Thread Gerald Young
Generic Agent might be useful, but that's only good for one customer at a time. On Thu, Jun 27, 2013 at 8:01 AM, Darshak Modi wrote: > So for old tickets is there a way like reload cache or any script ? or > only manual way possible ? > > > > random person not in Customer database who has email

Re: [otrs] customer info shows as none in ticket view

2013-06-27 Thread Darshak Modi
So for old tickets is there a way like reload cache or any script ? or only manual way possible ? random person not in Customer database who has emailed his ticket doesn't have Customer Information, even if the customer has been created after the email arrives. Re-assign a customer to the ti

Re: [otrs] customer info shows as none in ticket view

2013-06-27 Thread Gerald Young
random person not in Customer database who has emailed his ticket doesn't have Customer Information, even if the customer has been created after the email arrives. Re-assign a customer to the ticket.. On Thu, Jun 27, 2013 at 6:23 AM, Darshak Modi wrote: > Hi, > > I am trying to enable customer i