Hi Meng,
pls try:
./otrs.SetPermissions.pl otrs www-date /opt/otrs/
on Debian:
./otrs.SetPermissions.pl otrs www-date /usr/share/otrs/
see here:
http://t.cn/hbHsie
- Never
2011/4/15 Xiaoxing Meng :
> Hi,
> In fact, I have changed the right of access by using "chmod" for each file,
> but at t
Hi,
I think you have a sintax error, plase try if you have a Ubuntu OS
for otrs 2.4.*
bin/SetPermissions.pl --otrs-user=otrs --otrs-group=otrs
--web-user=www-data --web-group=www-data /opt/otrs
for otrs 3.*
bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs
--web-user=www-data --web
Dear Bruno,
otrs.pl is not a valid OTRS standard file.
I recommend to search for this filename in all configurations.
If you do not have time so search manually ... just run a grep. Make sure, this
happens outside production times:
grep -r otrs.pl /opt/otrs/
On 23.02.2011, at 10:41, Bruno Car
th the original fr.pm and I have same error.
Regards
Claude
Message original --------
Sujet : Re: [otrs] Software error
De : Michiel Beijen
<mailto:michiel.bei...@otrs.com>
Pour : User questions and discussions about OTRS.
<mailto:otrs@otrs.org>
Date : 03/02/2011 11:31
Hi Michiel
Thanks for your response but when I run the command I have a return as
syntax OK but I suspected it will be this result because before I send
my mail I have try with the original fr.pm and I have same error.
Regards
Claude
Message original
Sujet : Re: [otrs
Hi Michiel
Thanks for your response but when I run the command I have a return as
syntax OK but I suspected it will be this result because before I have
try with the original fr.pm and I have same error.
Regards
Claude
Message original
Sujet : Re: [otrs] Software error
De
Hi Claude, check your file:
[michiel@rainbows otrs]$ perl -cw Kernel/Language/fr.pm
Kernel/Language/fr.pm syntax OK
HTH,
Mike
On Thu, Feb 3, 2011 at 9:59 AM, claude wrote:
> Hi,
>
> I need some help.
> I modify fr.pm and I have one error. So I restore old fr.pm but surely I
> do a wrong acti
Hi Michiel,
Can't wait until the Beta is live.. ;-)
Thanks for pointing to the SQL topic. I now understand the complete performance
problem with this support assessment.
I will also check this windows topic. I'm currently just testing what could be
the best setup for us...
Thanks for your hel
Dave,
The warning while creating the indexes is not going to affect you, you
can read here why:
http://bugs.otrs.org/show_bug.cgi?id=4126
for the front-end performance; it's not possible to run reliable
apache/mod_perl on Windows with StrawberryPerl. You can either set up
ActiveState Perl with mo
Hi Michiel,
Thanks for you time to answer my questions!
OTRS on Windows was really straight forward and installation was really easy.
After running the SQL scripts on the SQL Server i ran into two small problems
(unfortunately the SQL server has a german language and therefore the german
error
Hi Dave,
So you have a Ubuntu machine pointing at Microsoft SQL Server? That is
always tricky. Do you use one of the commercial Unix ODBC solutions,
for instance Easysoft's driver?
Some ODBC solutions involve acting as a Sybase client, which works
sometimes because Sybase and Microsoft SQL server
HI,
On 18.08.2009, at 13:58, Lev Davidovich wrote:
Thanks! :-)
I have tried various permutations of muliples of 1024 - anything
below the default (such as 3072) is fine, anything above doesn't
seem to work.
I was wondering what the LogModule::LogFile::Date: element does -
will it creat
ad it again? Instead of
making the change in Config.pm?
Thanks.
From: Rory
To: User questions and discussions about OTRS.
Sent: Tuesday, 18 August, 2009 11:13:26
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/c
er light on this. And yes - on why the whole system came
> crashing down when all I did originally was change the parameter in the
> Admin sysconfig from 4096 to 32000???!!
>
> --
> *From:* Lev Davidovich
> *To:* User questions and discussions about OTR
em came crashing down
when all I did originally was change the parameter in the Admin sysconfig from
4096 to 32000???!!
From: Lev Davidovich
To: User questions and discussions about OTRS.
Sent: Tuesday, 18 August, 2009 10:09:33
Subject: Re: [otrs] Software e
ges I need to Kernel/Config.pm and
I will be forever grateful to you.
Best
Lev
From: Lev Davidovich
To: User questions and discussions about OTRS.
Sent: Monday, 17 August, 2009 9:49:03
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Ker
: Monday, 17 August, 2009 8:59:50
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
The file will have permissions set not allowing your FTP user to edit the file.
It would be best to use SSH or something and
lowing me to upload
> the file using my ftp client. Any idea how I should go about this? Is it
> best to go through the command line
> --
> *From:* LQ Marshall
> *To:* User questions and discussions about OTRS.
> *Sent:* Saturday, 15 August, 2009 11:47
hould go about this? Is it best to go
through the command line
From: LQ Marshall
To: User questions and discussions about OTRS.
Sent: Saturday, 15 August, 2009 11:47:08
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bi
May be a day late and dollar short here but... Hand editting the file may be
the solution here.
I believe that admin control panel changes are stored in the ZZZAuto.pm files?
If correct you'd find the LogModule change in the file. Proper removing may
address the problem.
Lev Davidovich wrote
It's OK !!
Thanks for your help.
SELinux was in enable mode ! :s
Benoit DAVAUT
Adoptez l'éco-attitude.
N'imprimez ce mail que si c'est vraiment nécessaire.
_
From: Vince Deli [mailto:[EMAIL PROTECTED]
Sent: mercredi 30 avril 2008 15:39
To: otrs@otrs.org
Subject: [otrs] S
: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software Error
Hi,
This link shoud be useful :
http://lists.otrs.org/pipermail/otrs/2007-July/019315.html
Best regards,
Laurent MINOST
Le mercredi 19 septembre 2007 à 03:30 +0200, Maurice James Ny a écrit :
Does anyone know
Hi,
This link shoud be useful :
http://lists.otrs.org/pipermail/otrs/2007-July/019315.html
Best regards,
Laurent MINOST
Le mercredi 19 septembre 2007 à 03:30 +0200, Maurice James Ny a écrit :
> Does anyone know what this error is? I get this when ever I try to
> send an email from an open tick
6
À : 'User questions and discussions about OTRS.org'
Objet : RE: [otrs] Software error
I also have the same problem like this.
Please kindly inform us if someone can solve it.
Thanks
--
questions and discussions about OTRS.org
Onderwerp: RE: [otrs] Software error
Hello,
Since I upgrade otrs version to 2.2.2, I've exactly same issue.
Do you solve it ?
Debian-Lenny
otrs-2.2.2
Thanks
-Message d'origine-
De : [EMAIL PROTECTED] [mai
and discussions about OTRS.org
Onderwerp: RE: [otrs] Software error
Hello,
Since I upgrade otrs version to 2.2.2, I've exactly same issue.
Do you solve it ?
Debian-Lenny
otrs-2.2.2
Thanks
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PRO
Hello,
Since I upgrade otrs version to 2.2.2, I've exactly same issue.
Do you solve it ?
Debian-Lenny
otrs-2.2.2
Thanks
-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de
Mark de Bruijn
Envoye : mardi 14 aout 2007 22:17
A : otrs@otrs.org
Objet :
r questions and discussions about OTRS.org
> Subject: Re: [otrs] Software error
>
>
> On 2-jul-2007, at 20:26, Eddie Bindt wrote:
>
> > ls,
> >
> > somewhere I hoped the problem would have been solved because I was
> > still running 2.0.2 on my system ...
>
otrs/Kernel/cpan-lib
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Eddie Bindt
Sent: Sunday, July 01, 2007 6:04 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software error
ls,
unshift gives me the same result ... No luck ...
On 2-jul-2007, at 20:26, Eddie Bindt wrote:
ls,
somewhere I hoped the problem would have been solved because I was
still running 2.0.2 on my system ...
So I updated to 2.1.7 ...
That went rather smooth All seems fine, but still the same
error ...
"Modification of a read-only value at
ls,
somewhere I hoped the problem would have been solved because I was
still running 2.0.2 on my system ...
So I updated to 2.1.7 ...
That went rather smooth All seems fine, but still the same
error ...
"Modification of a read-only value attempted at /usr/lib/perl5/
site_perl/5.8.8/i68
On 2-jul-2007, at 15:46, Gerhard Weber wrote:
Hi,
we encountered the same problem at a new installation.
Hi,
good to see that I am not the only on with this problems ...
the simple solution: We just deleted the new files (version 659)
and copied the old .pm files.
That is what allready
Hi,
we encountered the same problem at a new installation.
the simple solution: We just deleted the new files (version 659) and copied the
old .pm files.
voila - it worked again.
> unshift gives me the same result ... No luck ... Stil lthe same error message.
> (the code with the warn statemen
ls,
unshift gives me the same result ... No luck ... Stil lthe same error
message.
(the code with the warn statements does not give me any output ...)
Eddie
On 29-jun-2007, at 15:30, Gerhard Weber wrote:
Hi,
You can try extending @INC. add the line:
unshift @INC, "/{insertFullPathHe
Hi,
> > You can try extending @INC. add the line:
> > unshift @INC, "/{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/";
> > to index.pl, this way you will search that directory first while
using
> > index.pl. Would that do what you need? Hope this helps.
> Too bad, the original error
> "Modifica
On 29-jun-2007, at 13:38, Greg Horne wrote:
You can try extending @INC. add the line:
unshift @INC, "/{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/";
to index.pl, this way you will search that directory first while using
index.pl. Would that do what you need? Hope this helps.
Too bad,
t
>> So you could try to
>> * create the directories Kernel/cpan-lib/Net/DNS/Resolver/
>> * get old, working versions of these two files (from cpan.org),
>> * copy them to Kernel/cpan-lib/:
>> * Kernel/cpan-lib/Net/DNS/Question.pm
>> * Kernel/cpan-lib/Net/DNS/Resolver/Base.pm
>
> Thanks for the s
On 28-jun-2007, at 21:41, Eddie Bindt wrote:
On 28-jun-2007, at 17:55, Gerhard Weber wrote:
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
problems
On 28-jun-2007, at 17:55, Gerhard Weber wrote:
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
problems ... :-(
Restoring question.pm and base.pm to
Hi Eddie,
> > This error was apparently found to be the result of updating PERL.
> BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
> problems ... :-(
> > Restoring question.pm and base.pm to a pre-upgrade version resolved
> > the issue
---
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Eddie Bindt
> Sent: Thursday, June 28, 2007 9:27 AM
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] Software error
>
> > This error was apparently found to be the result of
> This error was apparently found to be the result of updating PERL.
That is what I allready expected ...
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own problems ... :-(
So, the question stands ...
Is there anything I can do to work aro
This error was apparently found to be the result of updating PERL.
Restoring question.pm and base.pm to a pre-upgrade version resolved the
issue for the other poster.
Not sure is a bug was filed on this issue. Anyone know... Anyone file?
LQ
> -Original Message-
> From: [EMAIL PROTECTE
Did you copy and paste this or hand type it? I wonder if this is an error:
notice the // between OTRS and Kernal
Nathan Campbell
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan King
Sent: Wednesday, June 27, 2007 4:33 PM
To: User questions and discussions about
I notice the same error this morning when I tried to do an email reply to
a submitted ticket. Unlike yours, over the weekend, I upgraded from OTRS
2.1.5 to OTRS 2.2.0. I also upgraded available Perl modules. I also
checked & DNS lookups are working correctly.
In order to get around the issue
g'
Sent: Monday, June 25, 2007 5:02 PM
Subject: RE: [otrs] Software error
Don't know for certain but looking at the error message it give the hint that
the error is related to DNS. Is the server able to resolve DNS (MX & A)
queries? My first look
ECTED] On Behalf Of
Miguel Silva Costa
Sent: Monday, June 25, 2007 11:37 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Software error
Hello again
I am sorry to repeat myself, but we are unnable to reply to our customers
using OTRS, so we are having big problems. Doesn
Hello again
I am sorry to repeat myself, but we are unnable to reply to our customers using
OTRS, so we are having big problems. Doesn't anyone know how to solve this?
Thank you for your time
- Original Message -
From: Silva Costa
To: otrs@otrs.org
Sent: Sunday, June 24, 20
Hi Sven.
I'm not sure why it didn't go below the thread
http://www.mail-archive.com/otrs@otrs.org/msg11983.html which had to do with
the [zoom] error without the FAQ module being installed.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Ar
Henning Oschwald wrote:
On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit
Internet) wrote:
I just noticed that the upgrade apparently removed the FAQ module.
FAQ.pm and
friends are no longer on my system.
After upgrading an existing 2.0 to 2.1, you should delete all files
wi
On Di, Okt 10, 2006 at 08:12:39 +0200, Nils Breunese (Lemonbit Internet) wrote:
> I just noticed that the upgrade apparently removed the FAQ module. FAQ.pm and
> friends are no longer on my system.
After upgrading an existing 2.0 to 2.1, you should delete all files with
.pm extension in the dire
g parameters are
> stored/referenced.
>
> Whew...I wish the documentation was clearer on that, unless it's somewhere
> and I missed it.
>
> Thanks for your thread because it put me on the right track!!!
>
>
> ==
>
> >From: &quo
From: "s taylor" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: otrs@otrs.org
Subject: Re: [otrs] Software error
Date: Tue, 10 Oct 2006 22:43:08 -0400
Hello.
I had the same problem and when the FAQ module was installed
r
something.(?)
Do you have any ideas?
Thanks in advance.
=
From: "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions
I wrote:
Daniel Vesely wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
I also just upgrade from 2.0.4 to 2.1.1 using the RP
Daniel Vesely wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get th
On 10/10/06, Daniel Vesely <[EMAIL PROTECTED]> wrote:
yes i did - i use DBUpdate-to-2.1.postgresql.sql - and the faq_voting
table exist, and even FAQ.pm exist - and still when i click at view i
got the above error...
Did you install the new version in parallel to the old one and copy
over you
Daniel Vesely wrote:
Bryan Fullerton wrote:
On 10/6/06, Daniel Vesely <[EMAIL PROTECTED]> wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
yes i did - i us
Bryan Fullerton wrote:
On 10/6/06, Daniel Vesely <[EMAIL PROTECTED]> wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
Did you
Maybe something more about "AgentQueueView.pm line 480", this is the source
where it's complaining about:
sub _MaskQueueView {
my $Self = shift;
my %Param = @_;
my $QueueID = $Param{QueueID} || 0;
my @QueuesNew = @{$Param{Queues}}; # this is line 480
my $QueueIDOfMaxAge = $Par
Hi,
some more output from the logs:
Tue Oct 10 09:13:14 2006error OTRS-CGI-10 Got error 127 from table
handler, SQL: 'SELECT ar.id as ca, st.name, ti.id, ar.create_by,
ti.create_time_unix, ti.until_time, ts.name, tst.name FROM ticket ti, article
ar, article_sender_type st, ticket_sta
Jim,
thanks a lot for the try. But the system is running a long time without a
problem and suddenly this problem occured without making a source change. My
guess it's an db issue.
My problem is I don't know where to start looking into the problem other then
checking the db and that didn't hel
Hi, I guess we have different versions because I dont have
AgentQueueView.pm - but hopefully this will help anyway.
In Perl you can't use the @ symbol without escaping it, otherwise Perl
thinks it's an array (I had this problem myself). So if you've edited any
Perl files yourself and put in any @
It seems only I can login, all others are unable to login.
Regards,
Sven
On Monday 09 October 2006 11:39, [EMAIL PROTECTED] wrote:
> Hi,
>
> we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a
> problem with the server. After reboot we used myisamchk -r *.MYI to check
>
On 10/6/06, Daniel Vesely <[EMAIL PROTECTED]> wrote:
after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
Can't load link backend module Kernel::System::LinkObject::FAQ! at
../..//Kernel/System/LinkObject.pm line 149.
but there is FAQ.pm
any idea?
Did you update your database sch
Ran SetPermissions.sh again with users and groups.. fixed the
problem.
thnks
Justen Hess wrote:
Hey im getting an error every time i try to create a ticket (fresh
install or OTRS 2.0.4):
Software error:
Can't write /opt/otrs/var/log/TicketCounter.log: at
../..//Kernel/System/Tick
Hi Marc,
[...]Can't use an undefined value as an ARRAY reference at
../..//Kernel/Modules/AgentQueueView.pm line 380[...].
This looks like an OTRS bug. Please add this bug to
http://bugs.otrs.org/ and a description how to reproduce it.
Thanks for your help!
PS: If you need an quick help/solution
I can confirm this error. I do have the same
Software error:
Wide character in subroutine entry at
path_to_otrs/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Decoder/Base64.pm
line 125.
cheers
Rouven
___
OTRS mailing list: otrs - Webpage: http://otrs.org
Hi Shozo,
On Tue, Jan 07, 2003 at 06:49:54PM +0900, murahashi wrote:
> I'm walking around on newest cvs version and I faced at an software error at
> the AgentPhone.
>
> After clicking 'store' button,
>
> Software error:
> at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 99.
> For hel
Hi Edwin,
On Wed, Sep 18, 2002 at 07:46:16PM +0800, =?iso-8859-1?Q?Edwin_D. _Vi=F1as?= wrote:
> I am having trouble running the index.pl in /bin/cgi-bin.
> When viewed in the web, i have the following message:
> Software error:
> install_driver(mysql) failed: [Wed Sep 18 19:18:17 2002] index.pl:
70 matches
Mail list logo
