; To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Email CC Field
>
> You need to enable Ticket -> Core::PostMaster ->
> PostmasterFollowUpSearchInReferences
>
> This will check the email references to see if they match an existing ticket
> and then add the
Darshak, please take a moment to reflect on the question that you wrote.
You would not ask it if you had tried it first.
On Mar 13, 2013 7:41 AM, "Darshak Modi" wrote:
> If email is sent as cc, in which queue it will be sent?
>
> ** **
>
> How will it be checked? ,I guess, here Dispatch by
discussions about OTRS.
Subject: Re: [otrs] Email CC Field
You need to enable Ticket -> Core::PostMaster ->
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing ticket
and then add the email to that ticket.
Steve
On 13 March 2013 11:37, D
You need to enable Ticket -> Core::PostMaster ->
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing
ticket and then add the email to that ticket.
Steve
On 13 March 2013 11:37, Darshak Modi wrote:
> If email is sent as cc, in which queue
