Consuder, The ticket is new only I guess for old ticket, it will have ticket id, so it will fetch and add to that queue only?
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: 13 March 2013 PM 05:20 To: User questions and discussions about OTRS. Subject: Re: [otrs] Email CC Field You need to enable Ticket -> Core::PostMaster -> PostmasterFollowUpSearchInReferences This will check the email references to see if they match an existing ticket and then add the email to that ticket. Steve On 13 March 2013 11:37, Darshak Modi <darshak.m...@elitecore.com> wrote: > If email is sent as cc, in which queue it will be sent? > > > > How will it be checked? ,I guess, here Dispatch by To: will not work. > > But will Dispatch by Queue work ? > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
