If the ticket is new then you will need to either dispatch to queue in which case it will go into the queue you specify, or create a postmaster filter rule to look at the CC value and then set the appropriate queue.
Steve On 13 March 2013 11:49, Darshak Modi <darshak.m...@elitecore.com> wrote: > Consuder, The ticket is new only > > I guess for old ticket, it will have ticket id, so it will fetch and add to > that queue only? > > > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Steven Carr > Sent: 13 March 2013 PM 05:20 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Email CC Field > > You need to enable Ticket -> Core::PostMaster -> > PostmasterFollowUpSearchInReferences > > This will check the email references to see if they match an existing ticket > and then add the email to that ticket. > > Steve > > > > On 13 March 2013 11:37, Darshak Modi <darshak.m...@elitecore.com> wrote: >> If email is sent as cc, in which queue it will be sent? >> >> >> >> How will it be checked? ,I guess, here Dispatch by To: will not work. >> >> But will Dispatch by Queue work ? >> >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
