; To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Email CC Field
>
> You need to enable Ticket -> Core::PostMaster ->
> PostmasterFollowUpSearchInReferences
>
> This will check the email references to see if they match an existing ticket
> and then add the
Darshak, please take a moment to reflect on the question that you wrote.
You would not ask it if you had tried it first.
On Mar 13, 2013 7:41 AM, "Darshak Modi" wrote:
> If email is sent as cc, in which queue it will be sent?
>
> ** **
>
> How will it be checked? ,I guess, here Dispatch by
discussions about OTRS.
Subject: Re: [otrs] Email CC Field
You need to enable Ticket -> Core::PostMaster ->
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing ticket
and then add the email to that ticket.
Steve
On 13 March 2013 11:37, D
You need to enable Ticket -> Core::PostMaster ->
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing
ticket and then add the email to that ticket.
Steve
On 13 March 2013 11:37, Darshak Modi wrote:
> If email is sent as cc, in which queue
If email is sent as cc, in which queue it will be sent?
How will it be checked? ,I guess, here Dispatch by To: will not work.
But will Dispatch by Queue work ?
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