I connect to active directory for my customer list. Every employee is a
customer.
A few employees handle tickets. I connect to active directory for those,
too.
On Jun 6, 2013 6:25 PM, "Roman Gelfand" wrote:
> Consider a company that uses otrs for it's helpdesk application for
> internal purposes
Consider a company that uses otrs for it's helpdesk application for
internal purposes. It's employees create trouble tickets.
What would be a correct approach for this? Do I create a single
customer and employees as customer users? If so, how do I prevent
customer users from updating the other
