Consider a company that uses otrs for it's helpdesk application for internal purposes. It's employees create trouble tickets.
What would be a correct approach for this? Do I create a single customer and employees as customer users? If so, how do I prevent customer users from updating the other tickets? or Do I create a separate customer for each user? Thanks in advance --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
