I connect to active directory for my customer list. Every employee is a customer.
A few employees handle tickets. I connect to active directory for those, too. On Jun 6, 2013 6:25 PM, "Roman Gelfand" <rgelfa...@gmail.com> wrote: > Consider a company that uses otrs for it's helpdesk application for > internal purposes. It's employees create trouble tickets. > > What would be a correct approach for this? Do I create a single > customer and employees as customer users? If so, how do I prevent > customer users from updating the other tickets? or Do I create a > separate customer for each user? > > Thanks in advance > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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