And working now! Many thanks!
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO
Zoltan
Sent: Monday, February 17, 2014 4:02 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
I found it...
From: otrs-boun...@otrs.org<mailto:otrs-b
discussions about OTRS.
Subject: Re: [otrs] ACL question
How change my current services to default?
From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>
[mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young
Sent: Monday, February 17, 2014 3:45 PM
To: User questions and discussions
How change my current services to default?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Monday, February 17, 2014 3:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
It means the service is either not default or
Young
Sent: Monday, February 17, 2014 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
ACL's are supposed to be added directly to Config.pm according to documentation.
Services are attached to customers, so won't show until a customer is chosen.
On M
is under the AMACN > it don't
> shows any services...
>
>
>
> Cheers,
>
> Zoltan
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Monday, February 17, 2014 2:33 PM
> *To:* User questions an
hanks!
>
> Zoltan
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *BIRO Zoltan
> *Sent:* Friday, February 14, 2014 2:08 PM
> *To:* otrs@otrs.org
> *Subject:* [otrs] ACL question
>
>
>
> Hi All,
>
>
>
> I&#x
Hello,
Any idea for this issue?
Thanks!
Zoltan
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO
Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.org
Subject: [otrs] ACL question
Hi All,
I'm playing with ACL for service assignment. If I configured t
Hi All,
I'm playing with ACL for service assignment. If I configured to set priority 5
for this CustomeID it's working, when I open a new ticket the priority setting
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the
new ticket service
Hi Wagner,
try this one:
$Self->{_XXX_TicketAcl}->{'ACL-SLA-per-UserComment'} = {
# match properties
Properties => {
CustomerUser => {
UserComment => ['VIP Customer'],
},
},
# set possible options (white list)
Possible => {
Ticket => {
Hello,
I'm trying to create a ACL based on the UserComment to limit the SLA that
could be set
is there a way to do this?
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