It means the service is either not default or not assigned.
On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan <zoltan.b...@amaris.com> wrote: > Hello Gerald, > > > > Thanks for your reply! > > This ACL created with ACL Editor in version 3.3.4. > > Create new ticket > choose a Customer which is under the AMACN > it don't > shows any services... > > > > Cheers, > > Zoltan > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Monday, February 17, 2014 2:33 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] ACL question > > > > ACL's are supposed to be added directly to Config.pm according to > documentation. > > Services are attached to customers, so won't show until a customer is > chosen. > > > > > > On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan <zoltan.b...@amaris.com> > wrote: > > Hello, > > > > Any idea for this issue? > > Thanks! > > Zoltan > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *BIRO Zoltan > *Sent:* Friday, February 14, 2014 2:08 PM > *To:* otrs@otrs.org > *Subject:* [otrs] ACL question > > > > Hi All, > > > > I'm playing with ACL for service assignment. If I configured to set > priority 5 for this CustomeID it's working, when I open a new ticket the > priority setting up to priority 5 automatically. > > My problem is when I configure the Service it's doesn't shows anything in > the new ticket service field. > > > > What did I wrong? > > OTRS version 3.3.4 and my ZZZACL.pm: > > > > # OTRS config file (automatically generated) > > # VERSION:1.1 > > package Kernel::Config::Files::ZZZACL; > > use strict; > > use warnings; > > use utf8; > > sub Load { > > my ($File, $Self) = @_; > > > > # Created: 2014-02-14 13:21:50 (zoltan.b...@amaris.com) > > # Changed: 2014-02-14 13:46:23 (zoltan.b...@amaris.com) > > $Self->{TicketAcl}->{"Service CustomerID"} = { > > 'Possible' => { > > 'Ticket' => { > > 'Service' => [ > > 'GENERIC::TEST' > > ] > > } > > }, > > 'PossibleNot' => {}, > > 'Properties' => { > > 'CustomerUser' => { > > 'UserCustomerID' => [ > > 'AMACN' > > ] > > } > > }, > > 'PropertiesDatabase' => {}, > > 'StopAfterMatch' => 0 > > }; > > > > } > > 1; > > > > Thanks! > > Zoltan > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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