How change my current services to default? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Monday, February 17, 2014 3:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ACL question
It means the service is either not default or not assigned. On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan <zoltan.b...@amaris.com<mailto:zoltan.b...@amaris.com>> wrote: Hello Gerald, Thanks for your reply! This ACL created with ACL Editor in version 3.3.4. Create new ticket > choose a Customer which is under the AMACN > it don't shows any services... Cheers, Zoltan From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of Gerald Young Sent: Monday, February 17, 2014 2:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ACL question ACL's are supposed to be added directly to Config.pm according to documentation. Services are attached to customers, so won't show until a customer is chosen. On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan <zoltan.b...@amaris.com<mailto:zoltan.b...@amaris.com>> wrote: Hello, Any idea for this issue? Thanks! Zoltan From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of BIRO Zoltan Sent: Friday, February 14, 2014 2:08 PM To: otrs@otrs.org<mailto:otrs@otrs.org> Subject: [otrs] ACL question Hi All, I'm playing with ACL for service assignment. If I configured to set priority 5 for this CustomeID it's working, when I open a new ticket the priority setting up to priority 5 automatically. My problem is when I configure the Service it's doesn't shows anything in the new ticket service field. What did I wrong? OTRS version 3.3.4 and my ZZZACL.pm: # OTRS config file (automatically generated) # VERSION:1.1 package Kernel::Config::Files::ZZZACL; use strict; use warnings; use utf8; sub Load { my ($File, $Self) = @_; # Created: 2014-02-14 13:21:50 (zoltan.b...@amaris.com<mailto:zoltan.b...@amaris.com>) # Changed: 2014-02-14 13:46:23 (zoltan.b...@amaris.com<mailto:zoltan.b...@amaris.com>) $Self->{TicketAcl}->{"Service CustomerID"} = { 'Possible' => { 'Ticket' => { 'Service' => [ 'GENERIC::TEST' ] } }, 'PossibleNot' => {}, 'Properties' => { 'CustomerUser' => { 'UserCustomerID' => [ 'AMACN' ] } }, 'PropertiesDatabase' => {}, 'StopAfterMatch' => 0 }; } 1; Thanks! Zoltan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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