Re: [otrs] : Re: Pre-defined email addresses to forward tickets

2014-12-04 Thread Florian Edlhuber
Hi, sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now. 04/12/2014 17:32 - John Koch wrote: > Thanks for your reply. Could you please elaborate a bit on this answer: > For predefined e-mail addresses, use event based notifications. > Use processes. Sorry to get you to d

Re: [otrs] : Re: Pre-defined email addresses to forward tickets

2014-12-04 Thread John Koch
Hi Florian, Thanks for your reply. Could you please elaborate a bit on this answer: * For predefined e-mail addresses, use event based notifications. Use processes.* Thanks! On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber wrote: > Hi, > > 04/12/2014 16:21 - John Koch wrote: > I would like

Re: [otrs] : Re: Pre-defined email addresses to forward tickets

2014-12-04 Thread Florian Edlhuber
Hi, 04/12/2014 16:21 - John Koch wrote: I would like to know how to set up specific queues with a set of pre-defined email addresses to forward tickets to (ex. the email addresses of my external second line support) to avoid that the agents have to manually enter the email addresses to forward to