Hi,
sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now.
04/12/2014 17:32 - John Koch wrote:
> Thanks for your reply. Could you please elaborate a bit on this answer:
> For predefined e-mail addresses, use event based notifications.
> Use processes.
Sorry to get you to d
Hi Florian,
Thanks for your reply. Could you please elaborate a bit on this answer:
* For predefined e-mail addresses, use event based notifications. Use
processes.*
Thanks!
On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber
wrote:
> Hi,
>
> 04/12/2014 16:21 - John Koch wrote:
> I would like
Hi,
04/12/2014 16:21 - John Koch wrote: I would like to know how to set up
specific queues with a set of pre-defined email addresses to forward tickets
to (ex. the email addresses of my external second line support) to avoid that
the agents have to manually enter the email addresses to forward to