Anybody has never seen this error in his installation?
On mine it's a plague...
2016-04-06 17:01 GMT+02:00 Finetti, Stefano :
> Hi,
>
> I have this problem since otrs 4.x, and it is still here, but I don't know
> if it is something in my configuration.
>
> here is th
Hi,
I have this problem since otrs 4.x, and it is still here, but I don't know
if it is something in my configuration.
here is the problem: when you create a new external email, if you add a
customer user via the Address Book, it writes the address as "Customer
Name" .
As you can see, there is th
Hi,
According to the CustomerCompanyUpdate function in
System/CustomerCompany.pm, if the actual CustomerID and the new CustomerID
are specified as CustomerID and CustomerCompanyID, the function should
update the customerID without having to create a new company and then move
all customer users to
he pm file...
2016-03-23 8:54 GMT+01:00 Finetti, Stefano
:
> Hi, I'm trying to use some of the advanced features of Json/Ajax on OTRS 5.
> Basically I'd like to update the content of a form when changing the value
> of an element of the same form, like when you select a queue in
Hi, I'm trying to use some of the advanced features of Json/Ajax on OTRS 5.
Basically I'd like to update the content of a form when changing the value
of an element of the same form, like when you select a queue in a new
ticket creation form.
My code is here:
[% WRAPPER JSOnDocumentComplete %]
/
Hi,
On OTRS 4, even if it wasn't officially supported, there was a way to
translate ticket types modifying the file AgentTicketPhone.tt (for Phone
tickets) adding a "Translate" around Data.Strg.
On OTRS 5, the same modification (I have the AgentTicketPhone.tt file in
Custom/Kernel/Output/HTML/Tem
ess what? On the top left corner I will have a 12 (1 and 2) written. And
so on. The more Blocks i insert, the more numbers I got on the top left
corner.
I can't even start to guess what is happening here...
2016-02-18 11:43 GMT+01:00 Finetti, Stefano :
> I might also add that those number
and you have to select it again. Any other thing works
perfectly.
2016-03-10 10:05 GMT+01:00 Finetti, Stefano :
> Thanks a lot Martin, I'd like to extend the question a bit while I'm
> configuring the second backend for the Companies.
>
> Can I use two different company ba
Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt
> neue Features entdecken und bestellen
>
> https://www.otrs.com/neu-in-otrs-business-solution-5-mobile-kommunikation-transparente-prozesse/?lang=de
>
> > Am 09.03.2016 um 14:58 schrieb Finetti, Stefano &
Hi,
I know that OTRS supports mutiple backends for Customer Users (mapping them
on Config.pm). Is this valid also for Customer Company?
So to speak, can I put into Config.pm
$Self->{CustomerCompany} = {
Params => {
..
and
$Self->{CustomerCompany*1*} = {
Params => {
.
et
Hi, I'm trying to figure out how to avoid that non-valid customers are
displayed when searching through Customer Information Center modal window.
Even If I set a customer as non valid, it will show up in search window,
which is something that shouldn't happen, because it leads to confusion of
the
Hi,
I was just reading (again) OTRS Developer Manual and Api References, and it
struck me that from OTRS 4 (i promise, I never realized it before), there
is no mention of Kernel/Config.pm file anymore.
Given the fact that If I remove the Config.pm file I'm pretty sure nothing
will work anymore, I
ed in all the languages you want.
Hope it helps someone
2016-01-09 9:06 GMT+01:00 Finetti, Stefano
:
> Hi Gerald,
>
> yes, the option to have all languages in a string to be displayed togheter
> is something that crossed my mind but as you said, is not much fun when you
> have
generate
the "main" contents page.
(The numbers are a sequence: 1 2 3 4 5 6 7 8 9 10 11 12 etc. etc.)
2016-02-18 11:35 GMT+01:00 Finetti, Stefano :
> Hello everyone,
>
> I must confess I'm a bit lost with something that never happened before
> with other customizations
Hello everyone,
I must confess I'm a bit lost with something that never happened before
with other customizations I've done in OTRS.
I'm trying to create a module for OTRS 4 to help my colleagues work with
our AS400 systems. Nothing very strange, just a new menu to be used to
check various inform
can't translate it because the
> code doesn't exist, you have an option to place translations in the
> display, as long as any SysConfig defaults also hold the whole list:
>
> default / Standard / défaut / defecto
>
> May we know your version of OTRS that you're us
Hi everyone, I know that until recently custom ticket types where not
automatically translated using the custom language files.
Since my OTRS (I've not had the chance to upgrade to 5 yet) is starting to
have agents from different countries, I need somehow to translate ticket
types because lots of
Assuming that the whole otrs directory would be in the clustered fs,
directory references would not be the same for each node of the cluster?
They would all share the /var/www (let's say) directory, where otrs would
be placed. I'm not sure I understand which references you're talking about.
I don'
2015-05-23 9:02 GMT+02:00 David Boyes :
> Out of the box, OTRS still has some rough edges for clustered
> configurations. It still stores some configuration info for individual
> nodes in node-local storage, which can be tricky to manage and still keep
> the cluster configuration consistent. We di
Hi all,
I think I have a rather complicated but intriguing question for the mailing
list...
I succeded in assmbelying and having up& running a 6 node cluster with
apache running clustered and proxied by HAProxy. The most relevant thing of
this structure is that the web root in on top of a gluster
Hi,
>
> it depends on which parts of ITSM you install (you can also choose to
> install only individual parts, e.g. install service management but do not
> install CMDB).
>
> It will effect parts of the usage of OTRS. E.g. installing ITSM modules
> will activate type and service if they have not be
Hello everyone.
I know this may be a stupid question, but I didn't find any specific
answer, so...
I have now a standard OTRS without the ITSM features, my employees use it
for our Customer Service.
Since we also have an IT Department who (i think) would benefit from the
structure of OTRS, i was w
Agreeing with Gerald about the "Don't touch it/Don't do it", i can add that
you could simply modify the proper template in order to add a column like
"last action date" and populate it with the field of the database that
storest the last changed date (sorry, don't remember the name of the field
rig
Yes, he may archive the tickets, but still having a ticket opened for a
long time without anything that says that you have posted something in it
is sometimes hard to explain to operators.
I think I'll try to edit the template of the agent ticket view, since the
last changed by and last changed ti
I feel REALLY ashamed for my stupidity. Yes, restarting apache did the
trick.
I'm sorry, and thanks a lot.
2014-02-13 13:58 GMT+01:00 Gerald Young :
> restart apache?
>
>
> On Thu, Feb 13, 2014 at 4:23 AM, Finetti, Stefano <
> sfine...@lynx-international.com> wrote
Hello everyone. I'm quite at loss with this problem.
I know that OTRS has a "Custom" directory in which i can replicate the tree
structure of the system in order to customize some of the modules that the
system will use.
In order to add some modification to the customer company creation and
editi
do it, also check some of the recomendations
> from the upgrade file, it has some tricky things you migth have passed out.
>
> Regards
>
>
> 2013/9/20 Finetti, Stefano
>
>> Hello,
>>
>> After update to 3.2.10, I've noticed that if I try to reply to
Hello,
After update to 3.2.10, I've noticed that if I try to reply to a customer
ticket using the "reply" function into the ticket screen, I get this error:
Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 10:49:14
2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress:
Hi everyone,
I just started to use the Survey addon for OTRS and I'noticed something
that probably will prevent me to use it for a long time: it is ,
apparently, completely visible to agents.
Since I'm using it to measure the customer satisfaction about agents'
work... they should be the last one
Hello,
I was wondering why it isn't possible to move a ticket into a queue if you
are not the owner of the ticket.
I'm the customer service manager, and I'm not the responsible for the
ticket since we have a number of accounts who are responsible for their own
customers. Sometimes I need to move
Am I the only one with this kind of problem?
2013/5/31 Finetti, Stefano
> Greetings to all.
>
> Since the upgrade to 3.2.7, I've noticed that customer search in Customer
> Information Center (The AJAX modal window), has become case sensitive on
> the first row (CustomerID/C
Hello,
I was wondering if it's possible to create a statistic that shows only new
tickets opened via email.
I'm able, at the moment, only to produce a report with all new tickets for
a given period of time, without knowing if they have been opened after a
phone call or after an email to our system
Greetings to all.
Since the upgrade to 3.2.7, I've noticed that customer search in Customer
Information Center (The AJAX modal window), has become case sensitive on
the first row (CustomerID/Customer Company Name), while it is still case
insensitive on the second row (Customer Name).
I don't know
Greetings to all,
this is my first post in this group, I tried to find an answer to my
problem googling around but without any luck.
I need a bit of help with OTRS 3.2.1 in creating a Generic Agent script for
my company, basically this is what i need:
My company has a number of queues based on v
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