Re: [otrs] Images in Auto-Response

o-reply with a full quote - this is a serious information leak! Cheers, Nik -- Dominik George tarent solutions GmbH Service & Wartung / Infrastruktur Rochusstraße 2-4, D-53123 Bonn • http://www.tarent.de/ Tel: +49 228 54881-319 • Fax: +49 228 54881-235 HRB AG Bonn 5168 • USt-ID (VAT): DE122

Re: [otrs] Agent Role Assignment

Hi, Am 03.02.2015 um 05:52 schrieb Sharad Mishra: > What happens when if an agent "A” is mapped to a role "R” as well as to a > group “G”? What set of permissions will be applicable for A? Role -> Group or > Agent -> Group? I imagine it would result in a superset of both. However, the OTRS docs

Re: [otrs] Upgrading from 3.1.21 to 3.3.10

largely unmaintained Debian wheezy package to Debain jessie recently. I upgraded the package using apt, then grabbed the upgrade *.sql from the 3.2 package, applied that, and then applied the upgrade SQL from 3.3. You do not need to double-upgrade the whole installation. Cheers, Nik -- D

Re: [otrs] Find first response time and resolution time from table

fined calendars. These values are not stored in the database, and I use the SOAP API to retrieve it (and it is cached in the database). FInd attached the necessary files. Cheers, Nik -- Dominik George Service & Wartung tarent solutions GmbH Telefon +49 228 54881-319 Rochusstraße 2-4,

[otrs] Quick'n'dirty script to mass-mail OTRS customers

Hi, we faced the need to open tickets to all of our customers in order to inform them about the Heartbleed bug and the necessary consequences and we wanted to have that mail in OTRS as proof of the communication and for tracking. OTRS does not have an interface to send the same mail to all cust