Hi, Am 03.02.2015 um 05:52 schrieb Sharad Mishra: > What happens when if an agent "A” is mapped to a role "R” as well as to a > group “G”? What set of permissions will be applicable for A? Role -> Group or > Agent -> Group?
I imagine it would result in a superset of both. However, the OTRS docs explicitly state that you must not use roles and groups together and you should disable user-group-mappings altogether when using roles. So in conclusion, the resulting behaviour is undefined as you are acting clearly and intentionally against the workflow of OTRS. -nik -- tarent solutions GmbH Service & Wartung Rochusstraße 2-4, D-53123 Bonn • http://www.tarent.de/ Tel: +49 228 54881-0 • Fax: +49 228 54881-235 HRB AG Bonn 5168 • USt-ID (VAT): DE122264941 Geschäftsführer: Dr. Stefan Barth, Kai Ebenrett, Boris Esser, Alexander Steeg
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