> - Same question about services. I want the agents to be able to select all
> the
> services.
>
>
First set Ticket::Service::Default::UnknownCustomer to YES
http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket
and edit
Hi Julius,
You can try this:
http://opar.perl-services.de/dist/TemplateX-5.0.0
I hope will be help.
-Never
2016-08-03 18:57 GMT+08:00 Julius Haake :
> Dear List,
> I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we
> need to send standardized E-Mails very often, submitti
Dear Julius,
In here:
http://localhost/otrs/index.pl?Action=AdminTemplate
Enjoy.
-Never
2016-08-03 20:10 GMT+08:00 Julius Haake :
> Dear Never, thank you for the good hint, I just installed the template
> (without errors) - unfortunately it is not showing up in the admin menu :/
> I did a re
Hi,
Set "Follow up Option" as "New Ticket" in your Queue.
-Never Min
2016-09-28 21:59 GMT+08:00 Dion van Adrichem :
> Hello,
>
> I have an automatic task which Archives closed tickets after 3months. At
> the same time these tickets are placed to an Archive-qu
Hi Guangzhong,
fix this file:
/opt/otrs/script/apache2-perl-startup.pl
-Never
2016-12-29 17:30 GMT+08:00 Yang Guangzhong :
> Hi everyone,
>
> To follow the installation instruction, the default installaton directory is
> /opt/otrs/..
>
> Now I want to put the default directory to /srv/www/o
Hi,
please see this link:
https://doc.otrs.com/doc/manual/admin/5.0/en/html/installation-on-windows.html
-Never
Edson Richter 于2019年2月20日周三 上午6:13写道：
> Our company uses PostgreSQL as standard database for everything (that
> needs one 😉 ).
>
> So, our OTRS 5 system is the last one based on My
nts in mysql database (and I suspect that a migration also will
> die).
>
>
>
>
>
> Atenciosamente,
>
>
>
> Edson Richter
>
>
>
>
>
>
>
> Soli Deo Gloria
>
>
>
> *De:* otrs *Em nome de * Never Min
> *Enviada em:* quarta-feira
