Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Hi, I just tried your good idea, it is working for exactly one CC-Field-Entry. If I try to add another CC-Customer it is ignoring the additional fields. I tried to increase the values (value="2") - its not working. Any Idea? :/ Quote: >The following may be of use: >id="CustomerTicketCounterCcCusto

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Hurray, solved my problem for main-customer: One step closer! Just the problem with more than one CC-Field is left! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

[otrs] Customer portal

Hello Friends, Is it possible to: 1. Make templates available in customer portal2. Enter tabular format data in customer portal Best Regards, Sujeeva Tissaarachchi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

[otrs] autom. State change

Hello, it would be nice to configure an automatic state change to closed, if a ticket is moved to a specific queue. kind regards Anton Kornexl - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr

Re: [otrs] Customer frontend

Hi Martin, My apologizes for mailing again. Did you by any chance got my request ready? Best regards, Mikey van der Worp - Mikey van der Worp System Engineer Utelisys Communications B.V. Trinity Buildings Tower A, 7th floor Pietersbergweg 15 1

Re: [otrs] autom. State change

Hello, You can use a generic agent to do the action (ticket state chage) when the event of queue move occurs to that specific queue. Regards 2016-08-11 6:41 GMT-06:00 Anton Kornexl : > Hello, > > it would be nice to configure an automatic state change to closed, if a > ticket is moved to a spe

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

I'm not clear on what you tried to do. Please look at "Inspect Element" of the web page just in case this isn't correct. On Thu, Aug 11, 2016 at 5:03 AM, Julius Haake wrote: > Hi, I just tried your good idea, it is working for exactly one > CC-Field-Entry. If I try to add another CC-Custom

Re: [otrs] autom. State change

Just a hint to also unlock the ticket when/if you close it by event... On Thu, Aug 11, 2016 at 6:57 PM, Alvaro Cordero wrote: > Hello, > > You can use a generic agent to do the action (ticket state chage) when > the event of queue move occurs to that specific queue. > > Regards > > 2016-08-11 6