Hello, You can use a generic agent to do the action (ticket state chage) when the event of queue move occurs to that specific queue.
Regards 2016-08-11 6:41 GMT-06:00 Anton Kornexl <anton.korn...@uni-passau.de>: > Hello, > > it would be nice to configure an automatic state change to closed, if a > ticket is moved to a specific queue. > > > kind regards > > Anton Kornexl > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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