Just a hint to also unlock the ticket when/if you close it by event... On Thu, Aug 11, 2016 at 6:57 PM, Alvaro Cordero <alv...@gridshield.net> wrote:
> Hello, > > You can use a generic agent to do the action (ticket state chage) when > the event of queue move occurs to that specific queue. > > Regards > > 2016-08-11 6:41 GMT-06:00 Anton Kornexl <anton.korn...@uni-passau.de>: > >> Hello, >> >> it would be nice to configure an automatic state change to closed, if a >> ticket is moved to a specific queue. >> >> >> kind regards >> >> Anton Kornexl >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > > > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* alv...@gridshield.net > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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