Re: [otrs] Allowing agents to always select a customer code

Hi, thanks Never Min and Sujeeva for the answers. I found these settings also and did both these changes. Agents can now select all the default services. The customer code field is still grayed out by default. I doesn't prevent the agents from creating a ticket so that's good. However, I woul

Re: [otrs] Allowing agents to always select a customer code

Am 12.07.2016 um 10:35 schrieb Bene: Hi, thanks Never Min and Sujeeva for the answers. I found these settings also and did both these changes. Agents can now select all the default services. The customer code field is still grayed out by default. I doesn't prevent the agents from creating a

Re: [otrs] Allowing agents to always select a customer code

Hi Renee, thanks for the info. Changing CustomerIDReadOnly in the SysConfig works. Is there a way to get a list of companies in the Customer code field, or with a kind of type ahead search? Working with contacts might make it easier but there is no easy way for us to make all the customer c

Re: [otrs] Performance trouble,

On 08.07.2016 23:36, Ugo Bellavance wrote: One page can be many components. On my OTRS system (3.3), the dashboard involves 10 HTTP requests. It would help you know if it is something trivial like the call to get OTRS news for example. This is what takes a lot of time: index.pl?Action=AgentC