Dear Gerald, it works like a charm, the value-counter needs to be the
number of CC-Fields I want to fill. So if I have 4 CC-Users, value=""
logically needs to be 4.
Thank you for your time and help! Problem solved
BR
Julius
-
OTRS
I'm not clear on what you tried to do. Please look at "Inspect Element" of
the web page just in case this isn't correct.
On Thu, Aug 11, 2016 at 5:03 AM, Julius Haake
wrote:
> Hi, I just tried your good idea, it is working for exactly one
> CC-Field-Entry. If I try to add another CC-Custom
Hurray, solved my problem for main-customer:
One step closer! Just the problem with more than one CC-Field is left!
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Hi, I just tried your good idea, it is working for exactly one
CC-Field-Entry. If I try to add another CC-Customer it is ignoring the
additional fields. I tried to increase the values (value="2") - its not
working. Any Idea? :/
Quote:
>The following may be of use:
>id="CustomerTicketCounterCcCusto
I believe the problem with To and Cc is because of the fancy interface to
providing entries to To and Cc.
https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/Modules/AgentTicketEmail.pm#L182
my $CustomersNumberCc = $Self->{ParamObject}->GetParam( Param =>
'CustomerTicketCounterCcCustomer' ) || 0;
Gerald, thank you for your answer.
I commented them out after testing. In fact the fields are not working, I
cannot fill in the customer ID or, to be precise, I just don't know the
correct field-Names for customer-ID, CC, BCC, etc.
>Are they nonfunctional because they're commented or is it simply
I may be missing something. Are you saying that the items that are
commented (leading #) are not functional?
On Wed, Aug 3, 2016 at 10:28 AM, Never Min wrote:
> Dear Julius,
>
> In here:
> http://localhost/otrs/index.pl?Action=AdminTemplate
>
> Enjoy.
>
>
> -Never
>
>
> 2016-08-03 20:10 GMT+08:0
Dear Julius,
In here:
http://localhost/otrs/index.pl?Action=AdminTemplate
Enjoy.
-Never
2016-08-03 20:10 GMT+08:00 Julius Haake :
> Dear Never, thank you for the good hint, I just installed the template
> (without errors) - unfortunately it is not showing up in the admin menu :/
> I did a re
Dear Never, thank you for the good hint, I just installed the template
(without errors) - unfortunately it is not showing up in the admin menu :/
I did a refresh of my configuration though.
BR Julius
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OTRS mailing list: otrs - We
Hi Julius,
You can try this:
http://opar.perl-services.de/dist/TemplateX-5.0.0
I hope will be help.
-Never
2016-08-03 18:57 GMT+08:00 Julius Haake :
> Dear List,
> I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we
> need to send standardized E-Mails very often, submitti
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