Gerald, thank you for your answer. I commented them out after testing. In fact the fields are not working, I cannot fill in the customer ID or, to be precise, I just don't know the correct field-Names for customer-ID, CC, BCC, etc.
>Are they nonfunctional because they're commented or is it simply >coincidental that you indicated the nonfunctional entities by prefacing >them with a comment in what you posted? Any help is highly appreciated BR Julius
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