On 11/07/2017 11:40, Pedro Lobo wrote:
> Hi all,
>
> I'd like to know if it's possible, and if so, how would I do the following:
>
> We're setting up OTRS for our internal use and to provide IT support to
> a few customers. All communication will be done via email, both creating
> and replying to
Hi Renee,
I'd like to create a new user and assign it to the Customer ID
(Company). That way I retain historical data. Currently I'm doing this
by hand but would prefer to automate this if possible. So steps would
be:
1. Receive an email from a user that doesn't yet have a customer user
acc
Hi *,
Do you want to create the new customer users or do you just want assign
the customer id to the ticket?
Cheers,
Renée
Am 11.07.2017 um 11:40 schrieb Pedro Lobo:
Hi all,
I'd like to know if it's possible, and if so, how would I do the
following:
We're setting up OTRS for our internal
Hi all,
I'd like to know if it's possible, and if so, how would I do the
following:
We're setting up OTRS for our internal use and to provide IT support to
a few customers. All communication will be done via email, both creating
and replying to tickets and therefore, we have no real need of
