Re: [otrs] dynamic field check box visibility

2017-06-20 Thread Kent Kollasch
I've modified AgentTicketCommon.tt to turn on and off various dynamic fields based on the ticket type. I have created multiple helpdesks and this has been very useful in displaying the appropriate dynamic field based on on the helpdesk you're logged into. I just need to be able to get a list

[otrs] dynamic field check box visibility

2017-06-19 Thread Kent Kollasch
Hi, I'm trying to make an approval check box (dynamic field check box) and only make it visible if they belong to group. Another dynamic field has been set with the valid group name. Does anyone have any idea how I could accomplish this? Regards, Kent -- Kent C. Kollasch

Re: [otrs] show/hide dynamic fields on phone ticket

2016-11-04 Thread Kent Kollasch
t>'block'; </tt><pre style="margin: 0em;"> $("#LabelDynamicField_Solution").addClass("Mandatory"); </pre><tt>$("#DynamicField_Solution").addClass("Mandatory </tt><tt>Validate_Required ServerError"); </tt

Re: [otrs] show/hide dynamic fields on phone ticket

2016-10-31 Thread Kent Kollasch
the last problem is setting/removing the class Validate_Required for the dynamic fields. If I set it in sysconfig to manditory, I need to be able to clear this if the field isn't being shown. On 10/31/2016 3:32 PM, Kent Kollasch wrote: I figured it out... Works pretty good... ###

Re: [otrs] show/hide dynamic fields on phone ticket

2016-10-31 Thread Kent Kollasch
} [% RenderBlockStart("DynamicField") %] style="display:none;" class="Row Row_DynamicField_[% Data.Name | html %]" className="TicketFreeText Validate_Required ServerError" > [% Data.Label %][% Data.Field %]

[otrs] show/hide dynamic fields on phone ticket

2016-10-31 Thread Kent Kollasch
Hi, I'm trying to show/hide dynamic fields on new phone ticket based on ticket type. I'm having mixed results, only the first dynamic field shows up, the rest stay hidden. I've add the following to Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt. [% RenderBlockStart("Tick

Re: [otrs] TaskID Error

2016-09-28 Thread Kent Kollasch
, 2016, at 9:52 AM, Kent Kollasch <mailto:k...@artsway-mfg.com>> wrote: Hi Carlos, I had tried that before and it didn't help. I just did it again and still the same problem. I will load a test database and check the schema. Do you have any idea which tables I should concentrate

Re: [otrs] TaskID Error

2016-09-28 Thread Kent Kollasch
f you are interested, don’t hessitate in contact OTRS sales department at sa...@otrs.com <mailto:sa...@otrs.com>. ((enjoy)) Carlos Rodríguez On Sep 28, 2016, at 9:13 AM, Kent Kollasch <mailto:k...@artsway-mfg.com>> wrote: I had to manually reload the database from a prior dum

Re: [otrs] TaskID Error

2016-09-28 Thread Kent Kollasch
TaskLock() without the TaskID parameter, have you change or installed something in your system? ((enjoy)) Carlos Rodríguez On Sep 27, 2016, at 3:16 PM, Kent Kollasch <mailto:k...@artsway-mfg.com>> wrote: Has anyone seen the following error or know how to fix it? {Error][Kernel

[otrs] TaskID Error

2016-09-27 Thread Kent Kollasch
Has anyone seen the following error or know how to fix it? {Error][Kernel ::System::Daemon::SchedulerDB::TaskLock][459] Need TaskID! It's filling up my log file.. -- Kent C. Kollasch Director of Information Technology Art's-Way Manufacturing Co., Inc. Phon