Re: [otrs] Allowing agents to always select a customer code

Hi To facilitate all services available to agents, you have two methods 1. If agent is also defined as a customer, then use "customer user <--> services" section in admin panel and assign services to agent/customer2. Alternatively, make required services as Default Services using "Edit Default S

Re: [otrs] Allowing agents to always select a customer code

> - Same question about services. I want the agents to be able to select all > the > services. > > First set Ticket::Service::Default::UnknownCustomer to YES http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket and edit

[otrs] Rappel : Error After Upgrade

Placide Lysias NJAMI souhaite rappeler le message « Error After Upgrade ». - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/

[otrs] Error After Upgrade

Dear All, After an upgrade from: OTRS+ITSM 5.0.8to OTRS+ITSM 5.0.10 (KIXCore 5.0.2); (KIX4OTRS 8.0.2)to(KIXCore 5.0.4); (KIX4OTRS 8.0.8) We have the error below (from Recent Log Entries): Time: Mon Jul 11 14:10:08 2016 Facility: OTRS-otrs.Console.pl-Maint::PostMaster::MailAcco

[otrs] Allowing agents to always select a customer code

Hi, I'm in the process of customizing an OTRS 5 installation. When creating a new ticket, the customer code is grayed out, unless you select an already created customer. I would like to allow the Agent to be able to select the customer code, even if the customer doesn't exist. We don't know i