Re: Technical contact for Verizon (not Fios) before we unplug a service router

2024-11-20 Thread Julien Goodwin via NANOG
On 20/11/24 2:43 am, sro...@ronan-online.com wrote: Having worked at Verizon, I can tell you in my experience this is the ONLY expeditious way to resolve the issue. The “correct” process drags on forever as the request (once it’s even properly received), bounces between departments before it ev

Re: Technical contact for Verizon (not Fios) before we unplug a service router

2024-11-19 Thread sronan
Having worked at Verizon, I can tell you in my experience this is the ONLY expeditious way to resolve the issue. The “correct” process drags on forever as the request (once it’s even properly received), bounces between departments before it even reaches someone who can begin to take action.Turning

Re: Technical contact for Verizon (not Fios) before we unplug a service router

2024-11-19 Thread Justin Streiner
That tracks with my experience as well with both Verizon and AT&T. Both had old cabinets in facilities at dayjobs. Calling our account reps and calling the numbers listed on/in the cabinets went nowhere. Powering the cabinets off did :) Thank you jms On Mon, Nov 18, 2024 at 7:30 PM Mel Beckman

Re: Technical contact for Verizon (not Fios) before we unplug a service router

2024-11-18 Thread Mel Beckman
That’s what we’ve done with Verizon in the past as well. Power off the gear and they will soon show up. In our case they looped the ring in a street vault and took their SONET gear and went home. -mel via cell > On Nov 18, 2024, at 1:55 PM, William Herrin wrote: > > On Mon, Nov 18, 2024 at

Re: Technical contact for Verizon (not Fios) before we unplug a service router

2024-11-18 Thread William Herrin
On Mon, Nov 18, 2024 at 12:47 PM Bruce Wainer wrote: > We don't currently have any Verizon data services, and > thus no way to officially inform them of the imminent disconnection. I had this problem even when I was a large Verizon customer. They upgraded our service and the old, unused cabinet s

Technical contact for Verizon (not Fios) before we unplug a service router

2024-11-18 Thread Bruce Wainer
Hi, My dayjob is preparing to decom our original datacenter, built in the 90's, and the building is being torn down. We have a Verizon Fujitsu Flashwave 4500 with working (green lights) OC12 connections to two local CO's. We don't currently have any Verizon data services, and thus no way to officia