Re: Technical contact for Verizon (not Fios) before we unplug a service router

[sronan]

Having worked at Verizon, I can tell you in my experience this is the ONLY expeditious way to resolve the issue. The “correct” process drags on forever as the request (once it’s even properly received), bounces between departments before it even reaches someone who can begin to take action. Turning the equipment off, short circuits that process and drops the issue directly on the local offices desk. Shane On Nov 19, 2024, at 10:40 AM, Justin Streiner <strein...@gmail.com> wrote:  That tracks with my experience as well with both Verizon and AT&T.  Both had old cabinets in facilities at dayjobs.  Calling our account reps and calling the numbers listed on/in the cabinets went nowhere.  Powering the cabinets off did :) Thank you jms On Mon, Nov 18, 2024 at 7:30 PM Mel Beckman <m...@beckman.org> wrote: That’s what we’ve done with Verizon in the past as well. Power off the gear and they will soon show up. In our case they looped the ring in a street vault and took their SONET gear and went home. -mel via cell > On Nov 18, 2024, at 1:55 PM, William Herrin <b...@herrin.us> wrote: > > On Mon, Nov 18, 2024 at 12:47 PM Bruce Wainer <brwai...@gmail.com> wrote: >> We don't currently have any Verizon data services, and >> thus no way to officially inform them of the imminent disconnection. > > I had this problem even when I was a large Verizon customer. They > upgraded our service and the old, unused cabinet sat around taking > space for years. > > The solution was to unplug it. I didn't have to find them; they found me. > > Regards, > Bill Herrin > > > -- > William Herrin > b...@herrin.us > https://bill.herrin.us/