I guess I could try that. My fear is that it would simply end up being
read by the same people you get when you call the DISA helpdesk, and that
they would see who it was from, tie it to a closed ticket where they
already told me they couldn't help me because I wasn't military or a
government cont
Thank you. That is helpful.
Mike
On Sun, Jun 30, 2024 at 12:31 AM wrote:
> The people at DISA you were dealing w/ aren't a Tier I service desk,
> they're the service desk that lower service desks open tickets w/.
>
> Think of DISA as a Tier I ISP and the normal .mil user as a residential
> use
The people at DISA you were dealing w/ aren't a Tier I service desk,
they're the service desk that lower service desks open tickets w/.
Think of DISA as a Tier I ISP and the normal .mil user as a residential
user.
See if one of your customers can put you in contact w/ their IT people
(Usually a S
Thanks. That makes a little more sense to me. I know the questions DISA
asked me when I called them, and I couldn't imagine just having the
MIL-side email correspondent open a ticket directly with DISA. They would
likely be more overwhelmed than I was. I'll talk to a couple of my
customers who
One option is you said you have companies that do business with the DOD.
Have one of them reach out to a contracting person about opening a ticket.
That also allows there to be a claim that unblocking is mission essential
vs someone trying to communicate with family.
Normally the contracting peop
Thanks again,Scott. I'll be patient!
Mike Tindor
On Sat, Jun 29, 2024 at 12:18 PM Scott Q. wrote:
> All that sounds very familiar, I'm 100% sure it's the same issue.
>
> As I said, there are DISA folks here, they might reach out and give you
> further steps. They did in my case, you just have
All that sounds very familiar, I'm 100% sure it's the same issue.
As I said, there are DISA folks here, they might reach out and give
you further steps. They did in my case, you just have to be more
patient / on the ball than I was...
Good luck!
On Saturday, 29/06/2024 at 11:44 Mike Tindor wrot
Scott,
Thanks for responding. Unfortunately, I think my situation is a little
more dire, or at least involved. I probably should have said this before,
but I had done TCP 25 outbound testing from our /23 to various .MIL MX's
that I know were responding and could not establish a connection / get
There are DISA folks lurking here.
I had a similar issue where our block was labeled as residential by
their new firewall, and DISA front-desk isn't yet trained on this
mechanism so they can't help.
I escalated the issue to a lot of groups but in the end I gave up, too
much bureaucracy. The issue
Hi folks,
I'm looking for a DISA/DOD contact who feels that my issue has merit.
I've tried the DISA Helpdesk and have been told since I'm a commercial
entity with no affiliation with the DOD, they can't help me.
The issue at hand is that our /23 netblock has lost communication (at least
email TCP
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