On Sat, 12 Oct 2024 at 18:00, Tom Beecher wrote:
> I disagree with the premise here. I never said I 'commonly need to remind
> Juniper' about anything in relation to software updates. I was simply stating
> to the OP that if he had a support contract, and he's getting the runaround
> on access
Insufficient oversight from management.
Contact someone in the c-suite and report this "data mining."
On Fri, Oct 11, 2024, 10:40 Tom Beecher wrote:
> I really really really find it disgusting that companies have no problem
>> asking for this kind of information!! Its not only Juniper but also o
Sample here of a publicly accessible support contract :
https://support.juniper.net/support/pdf/guidelines/juniper-care-service-description-document.pdf
Section 3.2 is the relevant portion. In part :
During the term of the Juniper Networks Service Contract, Juniper Networks
> shall make available
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