Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-28 Thread Karen Lewellen
Actually if that solution was incorporated into Uber practices, I dare say we would not be having this exchange. If the nfb effort you referenced did not lead to a way for customers to inform Uber drivers when requesting transport that they are traveling either with a cane or service animal, s

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-28 Thread dan d.
Unless of course the uber driver sees your dog and somehow just cann't find you as he drives on by. On Sat, 27 Feb 2021, Jonathan C. Cohn wrote: > > Well, we are getting a little off the Acple topic here. In the United > > States, the ada requires these services to accept service dogs. the nf

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-28 Thread Michael Busboom
I live in Europe, and I don’t have a dog. Nevertheless, I want to be able to let the driver know that I won’t find him/her and that the driver will need to apprise me of his/her arrival. > On 27.02.2021, at 18:51, Jonathan C. Cohn wrote: > >> Well, we are getting a little off the Acple topi

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-27 Thread Jonathan C. Cohn
> Well, we are getting a little off the Acple topic here. In the United States, > the ada requires these services to accept service dogs. the nfb successfully > enforced this with a settlement that requires drivers to be removed if they > refuse to provide tranportation to > you likeand your g

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-27 Thread Bill Gallik
Hey Folks, Can anybody advise me as to how receptive the Uber drivers are to allowing a dog guide in the vehicles? I suppose, like any aspect of life, it depends on the driver. * * * * * * * * * * * * - Bill from Ino, Wisconsin - "Most people would rather be certain they're miserable, than ris

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-27 Thread Michael Busboom
Hello Karen and others, First of all, I am so sorry, Karen, that you had such a demeaning and repulsive experience at the hands of anyone! If I am reading messages correctly, I would probably have more success by using the native Uber app as opposed to BlindSquare, and that’s really too bad. I

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-26 Thread Karen Lewellen
Which seems to underscore why as Janina pointed out Uber must establish a baseline level of customer expectation for their service. something included in the request process that, if driver ignores, clearly indicates the driver is at fault here. Speaking personally, as someone's whose first expe

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-26 Thread Brad Snyder
There is no “best” way to deal with this issue. That said, using the Uber app is always the better option. Messaging the driver is hit or miss because many drivers never look for messages, and some put the minimum effort into customer service or just don’t get it. I’ve had drivers tell me it was

RE: Apprising Uber drivers of blindness in advance of pick-up

2021-02-26 Thread jazzdressage
Mike, I always let them know when the ride is booked via messaging. That being said I use the native app, never used the one for BlindSquare. Does that affiliation allow you to message drivers? I keep my messages very simple. I am blind and use a white cane. Or Look for man with white cane. Ho

Re: Apprising Uber drivers of blindness in advance of pick-up

2021-02-26 Thread 'Janina Sajka' via MacVisionaries
Hi, Mike: I asked the CTO of Uber to add a feature to our Uber profiles that would notify drivers after they accepted the ride request. I made this request during a W3C Workshop that Uber hosted back in September 2019. Obviously, it didn't get done, but I think it's still the best solution, if we