Re: [Glpi-dev] Template of tickets and categories

Le 02/09/2011 00:37, Trey Dockendorf a écrit : For my org we have 100s of categories total for all entities. There are maybe 30 for the top level entity and up to 100 in some of the sub entities managed by seperate admins. So for me to create templates for all those categories would be a ni

Re: [Glpi-dev] Template of tickets and categories

Le 02/09/2011 08:03, Remi Collet a écrit : Le 01/09/2011 22:32, MoYo a écrit : Hi, We are working on templates for tickets in order to set mandatories, hidden and predefined fields. We have two choices to implement that : - Permit to choose a template on ticket creation. - Will the category be

Re: [Glpi-dev] Template of tickets and categories

> I think the best option is the second. First the user set the category, and > then he can select a template. When user want to add ticket, user must select a category wihout selecting an template. We should keep it simple for user to be more intuitive. Template must be associated with category

Re: [Glpi-dev] Template of tickets and categories

+1, Most of users won't even understand what does the template means!? IMO, a category must be linked to one and only template, recursively or specifically!? *Anthony HEBERT* /Responsable d'agence Tel. +33 (0) 666 895 118/ ahebert@teclib.com__ *teclib S