Le 02/09/2011 08:03, Remi Collet a écrit :
Le 01/09/2011 22:32, MoYo a écrit :
Hi,
We are working on templates for tickets in order to set mandatories,
hidden and predefined fields.
We have two choices to implement that :
- Permit to choose a template on ticket creation.
- Will the category be, then, limited to a sub-tree, according to the
template configuration ?
(I really think, a link should exists between templates and categories)
Hi,
Templates may predefined values or hidden some of them but it is not
plan to limit some dropdown.
- are template organized as a tree ?
(this seems required if the template is chosen in the first step)
Not for the moment. The initial thinking has not accomplished this.
But this new matter opened the debate. All is possible.
If both are yes, this proposal seems ok.
Both are not. Sorry.
- Link templates to ticket's categories. Selecting a category will load
the template.
In the second proposal, how will be choose the template ?
- could a template be assigned to a sub-tree (this will probably answer
to Trey question) ? (only search in parent if nothing found for child ?)
You it will be possible.
- could a user select a template, if> 1 assigned to the selected category ?
Our thinking now is to link only one template to a category.
But the solution is maybe to link several templates to a ticket.
If both answer are "yes", the second proposal seems the more flexible one.
regards
Julien
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