Hello Julien,
I did some tests after sending the email and the customer didn't set the
days of the week on the calendar.
After doing the days of the week and set the rules right everything goes
OK.
Thanks for answering.
On Apr 2, 2014 11:06 AM, "Julien Dombre" wrote:
> Le 26/03/2014 19:58, Le
Le 26/03/2014 19:58, Leonardo Coelho a écrit :
Hello Guys,
There's any restrictions on making SLA Rules of a sub-subcategory?
Hi,
No there is no restriction
I got two levels of category but when i'm trying to open a ticket that
fits on the rule, i got mysqld process 100% of CPU and 70% of
Hello Guys,
There's any restrictions on making SLA Rules of a sub-subcategory?
I got two levels of category but when i'm trying to open a ticket that fits
on the rule, i got mysqld process 100% of CPU and 70% of CPU on httpd
process and the ticket is not opened anyway.
Thanks in Advanced,
Leona
