Hello Julien, I did some tests after sending the email and the customer didn't set the days of the week on the calendar.
After doing the days of the week and set the rules right everything goes OK. Thanks for answering. On Apr 2, 2014 11:06 AM, "Julien Dombre" <m...@indepnet.net> wrote: > Le 26/03/2014 19:58, Leonardo Coelho a écrit : > > Hello Guys, > > There's any restrictions on making SLA Rules of a sub-subcategory? > > > Hi, > > No there is no restriction > > > I got two levels of category but when i'm trying to open a ticket that > fits on the rule, i got mysqld process 100% of CPU and 70% of CPU on httpd > process and the ticket is not opened anyway. > > If you do not set SLA you have no trouble ? > > Could you give us the exact SLA configuration ? > > Regards > > Julien Dombre > > > Thanks in Advanced, > > Leonardo > > > > _______________________________________________ > Glpi-dev mailing listGlpi-dev@gna.orghttps://mail.gna.org/listinfo/glpi-dev > > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev > >
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